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Waiter / Waitress - Room Service - InterContinental Hotel, Dubai

Job vacancy description:

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Waiter/Waitress who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

Do you see yourself as a Waiter / Waitress for InterContinental® Hotel Dubai Festival City?

What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself.
Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

A little taste of your day-to-day
  • Have a complete knowledge of all food and beverage menu items available to Room Service and minibar
  • Maintain thorough knowledge of the hotel and room layouts
  • Assist with the preparation of an outlet for service including:
    • Maintain cleanliness, sorting, and preparing store equipment and materials; glassware, flatware, chinaware for service
    • Check storage areas for proper supplies, organisation, and cleanliness
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service
    • Ensure table preparation, knowledge on a different tray and trolley set-ups, and being aware of all amenities for service to be delivered on time
    • Trays and Carts are removed from the hotel hallways and elevator bays at all times
  • Always follow standard telephone etiquette while speaking to guest over phone
  • Greet guests appropriately at their room and provide service upon items ordered
  • Collect orders from the kitchen, ensure they have been prepared and presented correctly
  • Ensure prompt and efficient delivery of food and beverage to the guest's room
  • Ensure that hot food is maintained and delivered hot and all cold items are delivered cold
  • Serve drinks efficiently in the proper glass with the proper garnish
  • Read and retain all pertinent information regarding daily promotions, food and beverage specials
  • May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs
  • Perform duties of the room service in the absence of supervisor
  • Must be able to anticipate guest or operational needs
  • Ensure room service equipments are functioning properly; report any problems to the Room Service Manager.
  • Maintain regular attendance in compliance with the Hotel Standards
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times
  • Perform any reasonable tasks as instructed by Manager
  • Report to superior any damaged / defective equipment
  • Work carefully to minimise breakage
What we need from you
  • Great communication skills
  • Ability to work in a team and in different functions
  • Warm and inviting personality
  • Ability to think calmly under pressure
  • Willingness to learn open-minded
  • Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you
  • Passion of food and curiosity
  • Basic organisation skills in restaurant operation
What you can expect from us

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us, and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Job Category: Hotel and Hospitality
Hotel Brand: InterContinental
Position Type: Waiter / Waitress
Location: Dubai Festival City
City: Dubai
Country: United Arab Emirates

About Company

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.


Annual Leave - All our colleagues are offered paid annual leave and public holidays in line with their local market.
Incentive Programmes - Some roles are eligible for incentives such as bonus which rewards you for your own and company performance.
Colleague Recognition - We have a colleague recognition programme to celebrate and recognise peers’ success, as well as long service awards.
Insurance - In most markets we offer access to insurance such as private healthcare.
Pension and Savings Plans - We offer a range of pension and savings plans globally.
Flexible working - arrangements can be discussed with your line manager to help balance work and home life.
Hotel Discount - We offer both colleague and friends and family discount rates across our properties globally.
Other Discounts and Offers - In some markets, we offer a range of discounts and access to preferential rates for shopping and leisure.
Colleague Restaurant Facilities - On site subsidised restaurant facilities in certain locations.
Wellbeing - You and your family have access to our global Employee Assistance Program which offers financial, lifestyle and well-being advice.

Additional Requirements
  • Excellent communication skills
  • Knowledge of all food and beverage menu
  • Telephone etiquette

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Featured jobs available on paid plans.Upgrade and start applying for Featured Jobs!
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